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Delivery, Returns and exchanges.

All amber / gemstone orders will be sent by Royal Mail First Class in a protective padded envelope

Delivery in the UK from 2-3 days after you receive the despatch email

Delivery in Europe (5-7 days) and Worldwide from 12 - 14 days




Free UK First Class postage for all amber items

UK postage is capped at £4.50 if two or more bulky items are purchased.

 

Flat Rate Irish / Europe postage will be £3.90 for Amber

International Postage will be £5.99

I will combine postage for multiple purchases and post worldwide.


Packaging

Your order will be sent in a branded complimentary natural gift bag.

When it is not being worn store in this bag to protect it and keep out of reach of children.

It will also include a detailed information and safety leaflet and our business card.

If your purchase does not include all of the above, then you have not purchased a genuine Love Amber x product from us.

 

Our goal is to deliver to you only the best quality products.

In case you do not like the delivered goods, you can return them and choose another, of the same price or refund.

You must pay for the postage.

If you order the wrong size or colour item and you wish to send it back for exchange, you are responsible for the postage costs.

We will always exchange or replace broken or faulty products. Just send the item back with a detailed note.

Returns / Exchange 365 Day Return Policy.

Returned goods preferably need to be in original package and returned within 30 days of defect. Please ensure you have paid the correct postage (First class large letter stamp) and you use a padded envelope. Non padded envelopes have arrived here empty!

Please ensure outside packaging is secure. We cannot be liable for loss or damage in the post due to inadequate packaging.

If exchanging please include £1 for return postage

If you receive a defective item we will replace it. Please return the item to us with a note explaining the defect.

Consumers have the right to cancel purchases from 7 days of Receipt and this must be put in writing.

If when you order and we are out of stock, we will offer you an alternative product.

If this is not what you want then we will issue you with an immediate full refund.

We always treat customers as we wish to be treated and will help resolve issues as quick as possible.

For your full peace of mind we offer a 365 day return policy.

We abide fully with distance selling regulations.

 

Full Business Address

Love Amber X

2 Haygreen Road

Witham

Essex

CM8 1FS

 

Owners: Marie & Simon Clarke 

Marketing and Website design: Marie Clarke

Telephone Enquiries: 07904263313 (Mobile network rate charges apply).

 

Email

iloveambernecklaces@hotmail.co.uk


Payment types accepted

Credit or Debit cards via our Worldpay Checkout

Paypal and Express Paypal

Bank Transfer

Klarna - Buy now Pay later (Within 14 days of purchase)

If you wish to pay by cheque or giro, please email us to arrange.

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Baltic Amber Semi Precious Stones Gemstones Healing Crystals
Only Genuine Certified Baltic amber used
UK based company baby amber teething necklaces amber teething anklets
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Satisfaction 100% Guaranteed 365 day returns policy
Free Amber Postage

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VAT GB 205 3768 16

Company Number 09851689

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